QUICK ANSWERS
Frequently Asked Questions
Are your sneakers branded?
No. We focus on original, unbranded factory-made sneakers. We do not represent our products as goods made by or affiliated with third-party footwear brands.
Where do orders ship from?
Orders are fulfilled from Hong Kong.
Do you ship worldwide?
We ship to supported destinations worldwide. Availability is confirmed at checkout. We cannot ship where carrier, sanctions, customs or local-law restrictions apply.
How much is shipping?
Standard worldwide shipping is a flat USD $30 per order unless a different amount is displayed at checkout.
How long will delivery take?
Orders are normally processed within 3 business days. Estimated transit time is 5–10 business days to the United States and 7–15 business days to other destinations after dispatch. Customs and carrier delays can extend these estimates.
Will I receive tracking?
Yes. When your order ships, we will email the available tracking information. Tracking can take 24–72 hours to show its first carrier update.
Will I pay customs duties or taxes?
Import duties, taxes and brokerage charges are normally the recipient’s responsibility unless checkout expressly says they are included. Your local customs authority determines these charges.
Can I cancel my order?
Email [email protected] within 12 hours of placing your order. We will try to stop fulfillment, but cancellation is not guaranteed once processing or shipment has begun.
What is your return window?
Contact us within 14 days after delivery. Eligible products must be unworn, unused and returned with original packaging. See our Return & Refund Policy for full conditions.
How should I choose a size?
Measure both feet and compare the larger measurement with the chart on the product page. Our general Size Guide is a reference; the product-specific chart takes priority.
How can I contact support?
Email [email protected] and include your order number when applicable.
