LAST UPDATED: SEPTEMBER 22, 2026
Return & Refund Policy
We want you to receive the product you ordered in the condition described. Please review the rules below before returning an item.
1. Return request period
You must email [email protected] within 14 days after delivery to request a return. Include your order number, reason for return and relevant photos.
2. Eligibility
To qualify for a discretionary return, an item must be unworn, unused, unwashed and in resalable condition with its original tags, accessories and packaging. Trying shoes on indoors on a clean surface is acceptable. Items showing outdoor wear, odor, damage, alteration or missing packaging may be refused or subject to a reduction in refund where permitted by law.
3. Return authorization
Do not send a product to our corporate address or any address shown on the package without authorization. If approved, we will provide the correct return instructions. Unauthorized returns may be refused.
4. Return shipping costs
- Change of mind, fit or preference: the customer pays return shipping and is responsible for safe delivery of the return.
- Defective, damaged or incorrect item: Henry Sneaker will cover reasonable authorized return shipping or provide another appropriate remedy.
Use a tracked service and keep the receipt. We are not responsible for a customer-arranged return lost in transit.
5. Inspection and refunds
We will inspect authorized returns after receipt. If approved, the refund is issued to the original payment method. Banks and payment providers normally take 5–10 business days after approval to post the credit. We cannot control provider processing times.
6. Original shipping and other charges
The original shipping charge and import duties or taxes are non-refundable for change-of-mind returns, except where applicable law requires otherwise. If the item is defective, damaged, incorrect or the order is cancelled before fulfillment, we will provide the refund required by applicable law.
7. Exchanges
Because inventory changes quickly, the simplest exchange method is generally to return the eligible item and place a new order. Contact us before taking either step so we can confirm availability and instructions.
8. Cancellations
You may request cancellation within 12 hours after placing the order by emailing us. We will try to stop fulfillment, but cancellation is not guaranteed once processing or shipment begins. If shipment has begun, the return rules above apply.
9. Non-returnable items
Gift cards, personalized goods, final-sale items clearly identified before purchase, and products that cannot be returned for hygiene or safety reasons may be non-returnable, subject to applicable consumer law. This does not limit rights relating to defective, misdescribed or incorrect goods.
10. Consumer rights
This policy does not exclude or limit any mandatory rights you have under the law of your place of residence.
11. Contact
Returns and refunds: [email protected].