Shipping Policy

LAST UPDATED: SEPTEMBER 22, 2026

Shipping Policy

This policy explains order processing, worldwide shipping charges, delivery estimates and import responsibilities for purchases from Henry Sneaker.

1. Fulfillment location

Orders are fulfilled and dispatched from Hong Kong.

2. Processing time

We normally process orders within 3 business days after payment is confirmed. Business days exclude weekends and public holidays. Orders requiring address or payment verification may take longer.

3. Shipping destinations and charge

We offer tracked shipping to supported destinations worldwide for a flat USD $30 per order, unless checkout displays a different rate. Service is subject to carrier availability and applicable customs, sanctions and local-law restrictions.

4. Estimated transit times

  • United States: 5–10 business days after dispatch.
  • Other destinations: 7–15 business days after dispatch.

These are estimates, not guaranteed delivery dates. Customs inspections, peak periods, weather, remote-area service and carrier disruptions may cause delays.

5. Tracking

When available, tracking details are sent to the email used at checkout. It may take 24–72 hours after dispatch for the carrier’s first scan to appear.

6. Customs, duties and taxes

Unless checkout expressly states otherwise, the recipient is responsible for import duties, taxes, customs fees and brokerage charges imposed by the destination country. We cannot control or pre-determine these charges.

7. Address accuracy

Customers must provide a complete, accurate deliverable address. Contact [email protected] immediately if an address needs correction. We cannot guarantee changes after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

8. Delayed, lost or damaged shipments

If we cannot ship within the promised processing period, we will contact you with a revised date and any cancellation or refund options required by applicable law. For a package that appears lost or arrives damaged, contact us promptly with your order number and supporting photos where relevant. We may need to complete a carrier investigation before resolving the claim.

9. Refused or unclaimed packages

If a package is refused or left unclaimed, any refund will be handled after the package is returned to us. Actual return shipping, customs or carrier charges may be deducted where permitted by law, except when the refusal results from our error or a defective product.

10. Contact

Shipping questions: [email protected].